RETURNS & EXCHANGES

FOR ALL CUSTOMERS IN AUSTRALIA & INTERNATIONAL

You can return any damaged or incorrect item for a refund, within 30 days of receiving your original order.
The Indian lounge team must authorise all returns via the Support Email.

Full Refund for Item will be offered:

If the items you received were incorrect, damaged, missing, or not as we described them, then you’ll get a full refund for that item.

Policy Overview

The Indian lounge Team must authorise all returns via the Support Email
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Before processing refund or exchanges, customers are required to send pictures of defects, And without pictures, we cannot process request.
Please do not send your purchase back to the manufacturer.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Authorisation

Shipping

Once the return has been authorised and return details provided –

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected –

Late or missing refunds (if applicable)

If you haven’t received a refund yet –

First, recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@indianlounge.com.au

Unclaimed orders:

It is the customer’s responsibility to follow tracking advice and be present when order is being delivered. Regardless of the postal service, deliveries will always be attempted at least once, and if undeliverable, will then be taken to the local post office or relevant postal centre until claimed. If the customer does not claim this order within 5-10 business days (may differ depending on country and service), the order may be returned to us, and in such a case we do not offer a refund or replacement, however, can re-send the order if the customer is willing to cover postage costs.

130 High St, Shepparton VIC 3630, Australia

+61 3 5814 4911

Lunch : 11am to 3pm ; Dinner : 4:30 pm to 10:30 pm

Dine-in, Takeaway

Mon - Sun : 11.00am - 3.00pm & 4:30pm to 10:30pm